Order processing

Once your order has been successfully placed and payment has been confirmed, it enters processing.

Most orders are prepared within 0–2 business days. Processing may occasionally take longer because of product availability, order volume, holidays, carrier conditions, or other circumstances outside our control.

Once your order has shipped, tracking information will be provided where available.

Shipping costs

Available shipping methods and applicable charges are shown at checkout. Classic Harmony may occasionally offer free-shipping promotions or other delivery offers, which will be shown on the storefront or during checkout when eligible.

Shipping carriers

The carrier used for your package may vary according to your destination, shipping method, parcel size, availability, and local delivery conditions. We are unable to guarantee a specific carrier for every order.

Tracking your order

After your package has been transferred to the carrier, tracking information will be provided where available. Please allow time for the carrier's tracking system to update after shipment.

International orders may be subject to customs duties, VAT, import taxes, brokerage charges, or other fees imposed by the destination country.

These charges are not included in the product price or standard shipping charge unless specifically stated at checkout. The customer or recipient is responsible for applicable destination-country customs duties, taxes, and clearance charges.

Customs laws differ by country. If you are unsure about possible fees or cosmetic import requirements, we recommend checking your local customs regulations before ordering.

Please check your address carefully

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error shortly after ordering, contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once fulfillment has begun.

Need to make a return?

Please contact Classic Harmony before returning any product. Do not send a package back without receiving return approval and instructions from our support team.

Change-of-mind returns

For approved returns that are not the result of a damaged, incorrect, or missing product, the customer may be responsible for original shipping charges, return shipping charges, customs duties or import charges, carrier fees, and warehousing or handling charges where applicable.

We do not automatically provide prepaid return shipping labels. Please wait until our support team has reviewed your request and provided return instructions.

Return condition

To qualify for an approved return, products must generally be returned in the same condition in which they were received. Because Classic Harmony sells skincare and beauty products, opened or used products may be restricted from return for hygiene and safety reasons.

If something arrives damaged, incorrect, or missing, contact us as soon as possible. To investigate a shipping claim, we may request supporting images and order information.

Please keep the original shipping box, packaging, and shipping label until your claim has been resolved. This documentation helps us investigate the issue with fulfillment and delivery providers.

Packaging damage

Damage to the outer shipping box or product packaging alone may not qualify as product damage if the actual item inside remains intact, safe, and usable. If the product itself has been damaged, contact us with photographs so the issue can be reviewed.

Product packaging updates

Beauty brands occasionally redesign packaging, update wording, or refresh product presentation without changing the actual formula. The packaging you receive may therefore differ slightly from product photography shown on our website. A manufacturer packaging or label update does not automatically mean that the product is incorrect.

Once an approved return or claim has been received and reviewed, we will notify you of the outcome.

If a refund is approved, it will be issued to the original payment method. After we process the refund, your bank, card issuer, PayPal, or payment provider may require additional time before the funds appear in your account.

Please do not ship a return or assume a refund has been approved until you receive confirmation from Classic Harmony.

Lost or missing shipments

If tracking indicates an unusual delay or you believe your package may be missing, contact us with your order number. We will review the tracking information and, where necessary, raise a shipping inquiry. Claims may require additional documentation before a resolution can be issued.